How to increase employee responsibility
The biggest and oldest problem for entrepreneurs, managers and business owners is irresponsible employees.A typical leader’s day looks like one another, like two drops of water, just like in the movie “Groundhog Day”. Remember, first, the hero of the film, Phil Connors, was incredibly happy with what happened to him – he had fun, ate, drank, smoked, smoked and enjoyed life. But then the enthusiasm began to disappear somewhere, he began to get tired and in the end his life turned into a nightmare.
The life of a manager looks about the same: “putting out fires” and an endless stream of employees with various problems turn his day into a monotonous and, ultimately, boring or even hateful occupation. The company stops growing, because employees cannot make an important decision on their own, they definitely need to “consult with management.”
In our company, this problem has been solved by almost 100% with the help of a tool called “ZRS”. This abbreviation does not mean “tortured cattle”, but “completed employee work”.
Today I want to share this technology with you and I’ll give you a big quote from L. Ron Hubbard of the Hubbard Management System:
The finished work of the employee (ZRS). How to get approval for actions and projects?
There is a term “finished work of an employee”, which has been used for a long time, and which we will now use to reduce the amount of artificially created work and increase the speed of action.
The term “completed work of an employee” means the following: a collection of information sent to the boss regarding any situation, plan or emergency that is sufficiently complete that all he has to do is to mark: “Approved” or “Not approved”.
But what delays approval, slows down the speed of action and creates unnecessary movement: someone sends insufficient information and requires a solution. Since the manager needs more information than is provided, he is forced to put on the hat of this person and collect the missing data using his own time and his own lines. He is then forced to come up with a decision and issue an order for the actions that must be taken.
This delays the implementation of any actions, leads to the fact that his lines, already loaded, are used to collect information, and cause a feeling of emergency. His basket labeled “Pending” overflows, causing confusion as a result.
This can be called “unfinished employee work.” It is not finished because the manager must complete it by doing the following:
1. Collecting data necessary for decision making.
2. Developing a solution that will be based only on written data.
3. Issuing orders instead of approving them.
If you are very angry with your boss, you can always destroy him with the “unfinished work of an employee”. By not collecting data that make up the full picture of what is happening, you send him a piece of alarming information. This forces him to do all the information gathering work. You do not offer any solution. This forces him to come to a decision based on data analysis carried out at a distance; such decisions are often erroneous, as they are taken in the absence of all the necessary data. Then you force him to issue orders based on arbitrary decisions that have a great impact, which in some areas of work can lead to frustration and damage his reputation. So you can take revenge on the boss. And even in the absence of an intention to harm, the “incomplete employee’s work” sent to the boss hurts him, forcing him to request information – sending messages along already loaded lines, forcing him to make assumptions about this situation, forcing him to prepare solutions that may be unreal, and forcing him the role of a tyrant.
Now that we have seen the negative side, let’s consider the positive. “The finished work of an employee” is a collection of information in the form of a message, or package, in which:
1. The situation is described.
2. Provides all the data necessary to solve it.
3. A solution is proposed.
4. There is a line where the manager can sign to approve or disapprove this decision.
If the manager’s responsibilities include signing documents or letters, then they are fully prepared for signing, should be part of the package, and all places where a signature is required should be marked with a pencil, and in the paragraph containing the proposed solution, you should indicate that you need signatures. .
If you want to keep your post or if you want to continue to do your project, do not insist that the manager collect the data you need to collect, come up with a solution to which you must come – a person more familiar with what is happening and do not put a manager in a position where he has to issue unrealistic orders that you cannot then execute.